Description of Innovation

Hospitalized patients and their families often receive limited knowledge on how to manage their medical event or chronic condition outside of an inpatient setting and lack quality pre-discharge education and support systems. Even in high-literacy patient populations, only 20% of medical professionals’ advice is remembered after leaving the hospital, leading to poor care at home and preventable hospital readmissions, which drives up costs (for both the patient and the hospital) and reduces patient satisfaction. 

Noora Health has trained more than 15,000 caregivers reaching more than 10,000 patients. After program implementation, participating hospitals have increased patient satisfaction by 55%, and reduced 30-day preventable complications and readmission rates by 36% and 24% respectively in post- surgical patients.