March 27, 2020

Penda Health Responds to COVID-19

Penda Health provides comprehensive healthcare services at clinics throughout Nairobi, Kenya, utilizing a patient-centric approach to address key outpatient needs at an affordable cost. This mission places Penda on the frontlines of the COVID-19 response.

“We are preparing our medical centers and staff to respond with the right supplies and protocols (tech-enabled!), launching a call center to triage patients over the phone, developing a mass education campaign that is relevant to those living in low-income areas, and working closely with local partners and the government to coordinate all efforts,” said Monica Dey, Penda’s Global Partnerships Manager, on Wednesday. “We know that it’s critical to respond as early and swiftly as possible, so the whole team is working very hard.”

Q. Are you facing any new challenges since your last check-in call with us?

A. Covid-19 has, of course, presented a huge challenge to Penda. We are expecting cases to grow exponentially, especially in the low-income areas where we work. I am incredibly proud of how our team has pivoted and adapted our activities and strategies quickly. In addition to decision support tools that we had already integrated into our EMR (thanks to GHIG funding!), we have quickly developed and integrated a decision support tool specifically for Covid-19 into our EMR, which is already being used by our providers. Watch our Chief Medical Officer explain this system here! 

Q. Do you need to pivot your project, and if so, how?

A. In-person trainings are now more difficult, but our Director of Clinical Services is still able to conduct trainings at our medical centers, with proper social distancing measures. These are currently focused on Covid-19. So, our plans to create the decision support tools and conduct trainings around pneumonia and gastroenteritis will be delayed for a while. We definitely still want to roll out those tools/trainings, but the timeline is a bit uncertain right now. We are so grateful for GHIG's support and flexibility during this time.

Q. What assistance, if any, can we provide to you at this point?

A. Penda has launched a full-scale response to Covid-19, and we could use financial support for a number of activities. We are currently using the call below, as we urgently seek resources to help our patients and communities during this difficult time.

Covid-19 has hit Kenya, and we need help fighting it. 

Covid-19 has hit Kenya, and we are expecting cases to grow rapidly. As Penda Health, we are already working closely with our private and public sector partners to coordinate public education and response efforts. Penda’s medical centers are located in highly populated, low-income areas that will be hardest hit by this disease and least able to implement protective measures. As a highly trusted provider in our communities, we can slow the spread and save lives. 

On the first day of the outbreak, listen to our CEO and Co-Founder Stephanie Koczela talk about how Penda has been preparing:

Penda's clinical response to COVID-19 can be viewed here:

We are already taking action and constantly updating our offerings in this document. We need financial support, and speed is of the essence. Your support will be critical in saving lives. Due to a generous donor, your contribution will be MATCHED up to $220,000 USD! 

To donate, use our GoFundMe for USD donations, our M-Changa for KSH donations, and/or email Monica Dey ( with any questions.