November 13, 2020


The World Health Organization estimates that there will be a gap of 18 million health workers by the year 2030, and that this divide will disproportionately affect low- and middle-income countries. Frontline health workers will play a crucial role in mitigating this shortage, as they often provide the first point of care in vulnerable communities.

Dimagi, a 2020 Innovations in Healthcare network innovator, is closing the healthcare worker gap with its digital solution CommCare. CommCare is an award-winning, open-source mobile data collection and service delivery platform designed to improve data collection and the quality of frontline services for underserved communities around the world. More than 60 peer-reviewed publications on CommCare underscore the success of equipping healthcare providers with performance, client behaviors, and client outcomes in a single, hand-held tool. 

In West Africa, a study that assessed the 58 mobile apps used to manage the 2014-2015 Ebola outbreak found that CommCare was one of only two tools deemed effective for the Ebola response, demonstrating the seven technical characteristics and four key functionalities required to qualify. CommCare is now used by more than 700,000 frontline health workers in more than 80 countries. Supporting the world’s largest mHealth deployment, the platform registers 1 in 50 new births and 1 in 30 malnourished children worldwide.

As COVID-19 evolved into a global pandemic, Dimagi began designing template applications based on WHO guidelines and established a COVID-19 Local Response System from CDC protocols that have since been deployed by cities and states across the United States and the world. In the United States, Dimagi is partnering with the San Francisco Department of Public Health (click here for a demo) and numerous state-level government agencies to support their case screening and contact tracing efforts. In Africa, Dimagi is partnering directly with four government organizations, including Sierra Leone, with more deploying CommCare applications on their own—some in as little as 24 hours. 

Dimagi continues to build technology for the COVID-19 response, while providing direct support to governments and organizations worldwide. These government health systems are using the company’s technology to cover a range of uses, from patient screening and contact tracing to facility readiness and health worker training. 

To learn more about how Dimagi is supporting the COVID-19 response, click here.